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TIDEEZ
Privacy Policy
Last updated: 5/22/2026
Tideez respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you use the Tideez website, mobile app, social media pages, and related services.
By using Tideez, you agree to the collection and use of your information as described in this Privacy Policy.
1. About Tideez
Tideez is a South African home cleaning services platform that helps customers book cleaning services and get matched with available helpers.
Customers can use Tideez to choose a service, select a date and time, add extras, make payment, manage bookings, receive notifications, confirm job start, and leave reviews after completed services.
2. Information We Collect
We may collect the following information from customers, helpers, and website visitors.
Customer information
We may collect:
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full name;
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email address;
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phone number;
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service address;
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profile photo if uploaded;
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booking details;
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selected services and add-ons;
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customer notes for bookings;
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payment status;
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reviews and ratings;
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support messages.
Helper information
We may collect:
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full name;
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email address;
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phone number;
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city or service area;
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profile photo;
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bio and experience details;
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services offered;
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availability;
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job history;
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earnings-related information;
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ratings and reviews;
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support messages.
Technical and usage information
When you use our website or app, we may collect:
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device information;
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browser type;
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IP address;
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pages visited;
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app actions;
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login activity;
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approximate location or service area;
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cookies and tracking data where applicable.
Payment information
Payments may be processed by third-party payment providers such as Paystack or another approved payment partner. Tideez does not store full card details on its own systems. Payment providers may process payment information according to their own privacy and security policies.
3. How We Use Your Information
We use personal information to:
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create and manage user accounts;
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process bookings;
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match customers with helpers;
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show customers assigned helper details;
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show helpers booking information needed to complete a job;
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process and verify payments;
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send booking notifications;
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confirm job start and completion;
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allow customers to leave reviews;
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manage helper profiles and availability;
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provide customer and helper support;
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improve the website, app, and services;
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prevent fraud, abuse, or misuse;
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comply with legal, accounting, tax, and business requirements;
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send service updates or marketing communications where allowed.
4. Sharing Information Between Customers and Helpers
To complete a booking, Tideez may share certain information between customers and helpers.
For example, a helper may receive:
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customer name;
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service address;
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booking date and time;
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service type;
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add-ons selected;
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customer notes;
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access details where provided.
A customer may receive:
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helper name;
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helper profile photo;
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helper profile details;
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ratings and review information;
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job status updates.
This information is shared only where needed to provide and manage the cleaning service.
5. Legal Basis for Processing
We process personal information where it is needed to provide our services, perform a booking, process payment, comply with legal obligations, protect users, prevent fraud, improve our platform, or where you have given consent.
POPIA sets conditions for lawful processing of personal information and provides rights to individuals regarding their personal information.
6. Marketing and Cookies
Tideez may use cookies, analytics, and marketing tools to understand how people use our website, improve performance, and promote our services.
We may use tools such as Meta/Facebook, Instagram, Google, Wix analytics, or other marketing services. These tools may collect information such as website visits, clicks, device details, and interactions with Tideez adverts.
You can manage cookies through your browser settings. You can also manage advertising preferences through the settings provided by platforms such as Meta or Google.
7. Third-Party Service Providers
Tideez may use trusted third-party providers for:
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payments;
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hosting;
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database storage;
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authentication;
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app development;
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email and SMS communication;
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push notifications;
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analytics;
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maps and location services;
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customer support;
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marketing and advertising.
These providers may process information only as needed to provide their services to Tideez.
8. Data Security
We take reasonable steps to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
However, no online platform is completely secure. Users should keep login details private and notify Tideez if they suspect unauthorized access to their account.
9. How Long We Keep Information
We keep personal information only for as long as needed to:
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provide Tideez services;
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manage bookings and payments;
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resolve disputes;
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comply with legal, accounting, tax, and business requirements;
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prevent fraud and misuse;
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maintain business records.
When information is no longer needed, we may delete, anonymize, or securely store it according to our legal and business obligations.
10. Your Privacy Rights
You may request to:
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access your personal information;
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correct inaccurate information;
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delete your account or certain personal information;
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object to certain processing;
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withdraw consent where processing is based on consent;
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ask how your information is used;
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request that we stop certain marketing communications.
To make a privacy request, contact us at:
We may need to verify your identity before completing certain requests.
11. Account and Data Deletion
Users may request account deletion through the Tideez app, website, or by contacting us.
To request deletion by email, send a message to:
Use the subject line:
Delete My Data
Please include:
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full name;
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email address linked to your Tideez account;
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phone number linked to your Tideez account.
We may need to keep limited records where required for legal, payment, tax, accounting, fraud prevention, dispute, or business purposes.
12. Facebook, Instagram, WhatsApp, and Meta Data Deletion
If you contact Tideez through Facebook, Instagram, WhatsApp, or another Meta platform, we may receive the information you choose to share with us, such as your name, message content, profile details visible to us, or contact information.
If you want Tideez to delete information we received from you through Meta platforms, email:
Use the subject line:
Meta Data Deletion Request
We will review your request and delete or anonymize the information we control, unless we are required to keep it for legal, safety, payment, support, or business record reasons.
For information held directly by Meta, Facebook, Instagram, or WhatsApp, you should use the privacy and account tools provided by those platforms.
13. International Transfers
Some technology providers used by Tideez may store or process information outside South Africa. Where this happens, we aim to use providers and safeguards that protect personal information appropriately.
14. Children’s Privacy
Tideez is not intended for children. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to Tideez, please contact us.
15. Links to Other Websites
The Tideez website or app may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties. Please review their privacy policies before using their services.
16. Changes to This Privacy Policy
Tideez may update this Privacy Policy from time to time. When we update it, we will change the “Last updated” date at the top of this page.
Continued use of Tideez after updates means you accept the updated Privacy Policy.
17. Contact Us
For privacy questions, requests, or complaints, contact us:
Tideez
Website: www.tideez.co.za
Email: business@tideez.co.za
Location: South Africa